Question 1

Do I need a consultation before booking colour?

Accepted Answer

For big changes like full transformations, colour corrections or extensions, yes, and the consult is free. It lets Willow assess your hair's health and custom-plan your colour so there are no surprises on the day.

Question 2

What does 'one-on-one' actually mean?

Accepted Answer

You're the only client in the studio for your entire appointment. No juggling and no waiting between steps, just dedicated, unhurried time on your hair.

Question 3

How do I book?

Accepted Answer

Online, in about a minute. Tap Book Now, choose your service and time. If you're not sure what to book, send an enquiry through the contact page and Willow will point you the right way.

Question 4

Can I bring inspiration photos?

Accepted Answer

Please do. Photos are the fastest way to agree on a direction, and Willow will tell you honestly how your version will differ based on your base colour and hair history.

Question 5

How much does balayage cost?

Accepted Answer

Every colour is custom-quoted because every head of hair is different. Length, thickness and starting point all matter. See the price guide for 'from' prices, and your exact quote is confirmed at consult.

Question 6

Do you take a deposit?

Accepted Answer

Yes, a deposit secures longer appointments and comes off your final total on the day. The exact amount and details are confirmed when you book.

Question 7

What is your cancellation policy?

Accepted Answer

Please give at least 48 hours notice to move or cancel, and your deposit carries over to the new booking. It also means your slot can go to someone on the waitlist.

Question 8

Where is the studio?

Accepted Answer

By Willow is a private studio located inside Heartbreaker Ink at Shop 5, 53-55 Barkly Street, Mornington, an easy drive from Pearcedale, Frankston, Cranbourne, Langwarrin, Somerville and right across the Mornington Peninsula.

Question 9

Is there parking?

Accepted Answer

Yes, easy, free parking right outside the studio on Barkly Street.

Question 10

Can I bring my child or a friend?

Accepted Answer

The studio is designed as one-on-one time, which most clients treat as a rare few hours to themselves. If you need to bring someone, mention it when booking and Willow will make it work.

Question 11

Will colour damage my hair?

Accepted Answer

Healthy hair is the whole philosophy at By Willow. Your lift is planned around your hair's condition, treatments are built into every service, and Willow will say honestly if a goal needs two sessions instead of one.

Question 12

Can I go blonde in one session?

Accepted Answer

It depends on your starting point and hair history. Some blondes happen in one visit, others are staged to protect your hair. You get an honest roadmap at your free consult.

Question 13

Do you do extensions?

Accepted Answer

Yes, colour-matched weft extensions, fitted after a consult that checks your hair is a good candidate. See the hair extensions page for the full rundown.

Questions, Answered

01Booking & visits

02Pricing & policies

03The studio

04Hair & services

Ready for the real thing?